Order Processing

Please allow 1 to 3 weeks to process your order.

Expect an email within 1 week to update you on how your order is progressing

we'll let you know when you should expect your order.

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Store Pickup - Southampton

If you are visiting the UK or reside here orders can be picked up from us.

We’ll check with you about what your plan is.

 

Delivery

We may be able to deliver your order

if you are in London or near Southampton UK

When your order is ready, you will receive an email with photos of

your bespoke order and an invoice that will include shipping costs.

 

Domestic / International shipping rates

We will communicate with you on completion of your bespoke order regarding your preferred shipping method, we can use DHL, DPD, UPs and Royal Mail. Shipping costs will vary depending on the size and weight of the package.
 
Your order may be subject to import duties and taxes (including VAT),

which are incurred once a shipment reaches your destination country.

Cinetex Ltd is not responsible for these charges if they are applied

and are your responsibility as the customer.